Independent Safe Sport Complaint Process
Hockey Canada has established a new, fully independent, and confidential reporting mechanism for all individuals regarding any incidents involving Hockey Canada sanctioned programming as outlined in the Action Plan. This reporting mechanism is known as the Independent Third Party and is led by Brian Ward and Jahmiah Ferdinand.
The role of the independent third party is to:
-Receive all hockey related maltreatment, sexual violence, harassment, abuse or discrimination complaints by someone affiliated with Hockey Canada;
-Analyze complaints in light of Hockey Canada and Member policies and determine how they are to be managed and the proper jurisdiction;
-Where applicable, ensure matters are properly reported to law enforcement or child protection services; Retain investigators and dispute resolution panels who are also independent of Hockey Canada;
-Work with Canada's Office of the Sport Integrity Commissioner and the Member associations to ensure no gaps in complaint coverage and that all complaints are handled in accordance with applicable policies and that decisions are documented in writing.
The role of the independent third party is not to:
-process appeals for matters that take place in other jurisdictions;
-receive complaints related to personality conflicts and differing opinions that do not constitute maltreatment;receive complaints relating to matters such as transfer requests or appeals;
-receive complaints about operational matters such as fee disputes and refunds
The link to submit a complaint can be found on our website, under the Parent Tab, Independent Safe Sport Complaint Process.
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